FAQ

[Troops & Heroes]

• The hero you sent out is not returning

[Account]

• I forgot the login ID or password for my account.
• Your account information has been reset.
• I want to log in with a different account.
• I can't access the game because my account is suspended.
• I want to link a guest account.
• Google login is not working

[Payments]

• I didn't receive the item after purchasing it.
• I want to cancel my purchase.
• An error occurred when trying to make a purchase.
• Where can I check my payment history?
• I need to update my payment method.
• I want to avoid situations where payments are made by mistake or by someone else.

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[Technical]

• Having trouble updating the game.
• The update button isn't working.
• The game won't start after updating.
• The game often crashes or disconnects.
• You can't play the game where you live now.
• This app is not compatible with your device.